Centre For Sight, A Unit of New Delhi Centre for Sight Ltd.

I recently had my father’s cataract surgery from Centre for sight and am very happy with the services. Dr. Aparna Agnihotri was very helpful in diagnosis and Dr. Shalini Garg was very cooperative and patient with the surgery. Everyone was very optimistic and postive towards our queries.

I have very bad experience with Center for sight, sector - 75 at spectrum mall branch. As per Dr.prescription my glass was not made. After finding the fault in lens configurations still glass shops has not replaced the glass. I will not recommend anyone to prepare glass lens from sector -75, spectrum mall branch.

Subject: Immediate Intervention Required: Frame Exchange at Center For Sight, DLF Mall Dear Owner Dr. Mahipal S. Sachdev, I visited your Center For Sight outlet at DLF Mall on 1st November and 19th November 2025 to purchase spectacles for my daughter, Kashvi, and for myself. During these visits, I placed an order for two pairs of spectacles, including one customized order, and also purchased a circular-shaped golden frame for myself. The total amount spent during these purchases was approximately ₹45,000. At the time of purchase, critical information regarding the suitability of the large circular golden frame was not communicated to me. Subsequently, my doctor advised that lenses tend to become significantly thicker when fitted into larger frames, which is medically inadvisable and affects both comfort and visual quality. Acting on this professional medical advice, I revisited your store with a clear request to exchange the unsuitable frame for a smaller, appropriate one and to have Crizal lenses fitted instead. Despite the valid medical basis for this request, your store manager, Mr. Anil, categorically refused the exchange, stating that “we do not exchange sold products.” This refusal was made without considering the medical concern involved and without offering any alternative or corrective solution. For an organization operating in the healthcare domain, such a rigid and dismissive response is unacceptable. Center For Sight is expected to prioritize patient well-being, professional responsibility, and customer care over inflexible internal policies. This experience has significantly impacted my trust in the brand. I therefore request your immediate intervention to approve the exchange of the unsuitable frame and ensure a fair, prompt, and medically appropriate resolution. I look forward to your response and a swift resolution of this matter. Thx Saroj Mishra

Centre for Sight was the best hospital for an eye check-up. I had booked my slot online, and it was completely free. They had very professional staff from start to end, and they treated people very politely. The process to book a slot was easy, and they did not waste the patient’s time. Overall, I was very satisfied with the Centre for Sight.