Prashant Memorial Charitable Hospital

I would like to bring to your attention the extremely poor service being provided. There seems to be no supervision or adequate manpower available. Upon visiting the helpdesk, I was informed that staff were not present, and no one attended to the patient promptly. It took almost one hour just to get an X-ray done. After admitting the patient, the room was not cleaned immediately and was only cleaned after repeated requests, that too after waiting for about 30 minutes. This is very disappointing, especially considering this was a VIP room. If this is the level of service in a VIP room, one can only imagine the condition of general rooms. Kindly take the necessary action to improve the services and deploy additional manpower to ensure proper supervision and patient care.

One of the most served and popular hospitals in Muzaffarpur for their emergency services with 24*7 assistance. However, they are lacking in various ways, such as maintaining hygiene, and the management is the worst — focusing more on money than on service. Even in VIP services, the doctors do not visit unless there’s an emergency. If something happens to the patient, they charge like a big hospital but provide services like street vendors. One incident that happened to me was that my bike was stolen by someone by mistake, but the authorities didn’t take it seriously. They simply told me, “Take care of yourself,” and advised me to lodge an FIR. Later, we recovered the bike from the person who had mistakenly taken it. The condition of the rooms, apart from the VIP ones, is terrible — no proper sanitation in the washrooms. They charge ₹5300 per day for a VIP room but offer no food service, no proper cleaning — nothing, just money. The staff are humble and understanding, but they are underpaid, which affects the quality of service. They are not properly trained or professional, and they don’t focus on the patients. In my room, the AC button didn’t work — a stick was used to switch the AC on and off. The lift doors open and close randomly. The medical store is poorly managed — it takes 30–50 minutes to get a simple medicine. This is frustrating for every patient. Even in emergencies, there’s no fast-track service. Overall, they have a mountainous list of tasks to accomplish in order to run the hospital smoothly and properly.

Dear Prashant Memorial Hospital, I hope this message finds you well. I am writing to inquire about the availability of normal delivery services under the CGHS scheme at Prashant Memorial Hospital. Specifically, I would like to understand whether the hospital provides this facility and if so, what the procedures and requirements are. I would appreciate any information or guidance you can provide on this matter. Thank you for your assistance. Sincerely, PRITI KUMARI, X

I would request hospital management team not to allow further practice for stent procedure. The success rate is very minimal at Prashant hospital. I lost my father because of faulty practice during stent procedure and IV catheter use led to sepsis and septic shock. The reaction starts after 2~3 days of process. There are multiple cases, do investigate the same and protect lives of innocent people.