Shri Ram Murti Smarak Institute of Medical Sciiences Bareilly

My mother was admitted to the Neurosurgery Department for cervical spine surgery at Shriram Murti Medical Sciences, Bhojipura. Unfortunately, our experience was very upsetting. The ICU staff (abousing all paintent)and Ayushman counter staff( "Mr. Gaurav and Miss. Kajal "counter.1&2 )behaved very rudely and were not supportive. During such a critical time, attendants expect basic respect and proper communication, but instead we faced misbehavior and an unprofessional attitude. Additionally, the doctor did not clearly explain the patient’s condition, treatment plan, or risks to the family. As attendants, we were left confused and worried because there was no proper discussion about her medical status. A hospital should maintain transparency, compassion, and respectful behaviour—especially in serious cases like spine surgery. And assistant Doctor are not serious with patients I sincerely hope the management takes this matter seriously and improves communication and staff behaviour for future patients.

Terrible experience of mine. Already they are charging dearly for all services that too provided by the practicing interns only. So much mismanagement is there and none of the staff is responsible. I continuously asked for my ultrasound report waiting 2.5hours .. Still the staff was not interested clearly telling me when will i get it. They are just into a job jisko bas jaldi se jaldi krke before time niklna h.. No accountability at all.. There was a lady also on a wheelchair with a drip or smthng.. They made her wait too for around 1.5hrs.. All i want to say is.. Nam bade or darshan chote. Fancy infrastructure doesn't mean quality services. For that managemnt need to be strict. Which i think is vividly not serious because people are complaining for the same for months still no action nothing.. Just answering all reviewers "we will look into this, we are sorry" And what not. Wasted my time and money 👎👎

One of the worst medical colleges I have seen, the behaviour of the staff and nurses are so disgusting! They are just embarrassing the medical profession! PMJAY service is one of the most worst departments in SRMS, my sincere request to the government plz take action against the nurses and PMJAY staff!

My father was admitted to the emergency ward at SRMS Hospital, and unfortunately, we had a terrible experience with their management and care. The emergency ward appeared to be managed by intern students who seemed to lack the necessary skills for a critical care environment. They seemed unprepared and unsure, even with basic procedures like giving an injection, and there were no senior doctors present. The blood bank's policy was highly problematic. They insisted that two people had to donate blood in exchange for the blood my father needed, even though we were paying for it. They referred to it as a "mahadan" (great donation), but it felt more like a compulsory exchange offer than a voluntary act of charity. This policy was not mentioned anywhere on their forms and seemed to be a requirement for patient discharge, which felt like an unfair way to take advantage of a family in a crisis. My father was asked to undergo a CT scan twice. The first scan showed abnormal results, but a second scan, requested just a few days later, showed a "normal" report. This raises serious concerns about the accuracy of their reports and felt like a way to increase our bill unnecessarily. Ultimately, the hospital was not transparent about my father's critical condition. We felt they were more focused on collecting money than on providing honest and effective treatment. We were forced to discharge him and take him home after a week, and he passed away shortly after. I am not trying to single out any specific staff member. My hope is that the hospital will improve its overall management system and stop exploiting the emotional distress of patients and their families. I wish private hospitals would also consider offering free treatment camps, even for just one day a month, to show some compassion for the community.