Bansara Eye Care Centre

I’m very impressed with the modern facilities in the hospital, the demeanour and courtesy of the staff and cleanliness of the hospital. My mom had a very complicated retina issue and cataract. She was under treatment in Bangalore and was referred to Dr Tania in Shillong for the surgery. I’m very grateful to Dr Tania who treated this case with utmost care and caution. The cataract surgery went smooth and pre and post procedure care was amazing. My mom’s vision is improved impressively, and we’re totally satisfied with the process. Keep up the good work and good medical standards. It gives me confidence back in the healthcare in Meghalaya, and other hospitals should adapt to the good changes showcased by Bansara. Keep it up!

During consultation, I was informed that the injection would cost ₹12,000 and that the operation would be covered under the MHIS scheme. However, later I was asked to pay for an additional injection, which was not clearly explained earlier. This created confusion and felt misleading. Such important costs should be transparently communicated from the beginning so patients can make informed decisions. I hope Bansara Eye Care improves clarity and transparency for future patients.

I am used to glasses for five years from a private doctor...it was good and start getting better...but when I checked it from bansara the doctor was too rude and didn't check properly I got my specs but they don't fit my needs and I feel dizzy everytime after using it I wanted to change it can I?

The whole treatment process was good and smooth. The staffs are helpful was very satisfied until I thought one of my medicine was expired but turns out it was not, just the print was a Lil unclear and small ( apologies on my part🙂) Looks like every patient is given due priority. Keep it up👍

Hospital is good especially doctors they are specifically focused on patient's wellness their dedication can be witnessed also the hospital supports multiple healthcare cards but even great things take regular care and maintenance in services so certain things can be greatly improved to make it more safer, hygienic and comfortable. There's no parking for patients, have to park far by paying parking charges as it's hospital and takes time, parking is for long hours hence additional costs anyway. The lift can be upgraded with closed doors instead of this mesh shutter manually operated ones because they're dangerous as kids can put their arms, even adults can be at risk considering open spaces items can fall into it like cellphones, wallets, cash, cards anything you name it and even patients can't use it easily and there's no dedicated lift operator. Also the shoe rack is kept in open spaces putting nearby patients and attendants in open exposure of foul smell coming from shoes. Footwears should be kept in enclosed and isolated spaces for safety and comfort. One most important note: post surgery the working staffs drop patients via stairs. I mean Why? Do they assume that after coming out of surgery the patient is well fit and fine enough instantly to walk stairs that too after "eye surgery". Why this practice? Why not wait if lift is busy/unavailable whatever it is. Not all humans are made same some need more care and attention than others. And if the staffs failed to meet such essential requirements kindly allow the attendant to be with patient wherever applicable. And the staff incharge should provide clear and appropriate instructions and guidance to patients to keep then calm and relax instead vague statements, the attendants/ patients shouldn't ask for them constantly as they're already anxious and tensed.

I’m very impressed with the modern facilities in the hospital, the demeanour and courtesy of the staff and cleanliness of the hospital. My mom had a very complicated retina issue and cataract. She was under treatment in Bangalore and was referred to Dr Tania in Shillong for the surgery. I’m very grateful to Dr Tania who treated this case with utmost care and caution. The cataract surgery went smooth and pre and post procedure care was amazing. My mom’s vision is improved impressively, and we’re totally satisfied with the process. Keep up the good work and good medical standards. It gives me confidence back in the healthcare in Meghalaya, and other hospitals should adapt to the good changes showcased by Bansara. Keep it up!

During consultation, I was informed that the injection would cost ₹12,000 and that the operation would be covered under the MHIS scheme. However, later I was asked to pay for an additional injection, which was not clearly explained earlier. This created confusion and felt misleading. Such important costs should be transparently communicated from the beginning so patients can make informed decisions. I hope Bansara Eye Care improves clarity and transparency for future patients.

I am used to glasses for five years from a private doctor...it was good and start getting better...but when I checked it from bansara the doctor was too rude and didn't check properly I got my specs but they don't fit my needs and I feel dizzy everytime after using it I wanted to change it can I?

The whole treatment process was good and smooth. The staffs are helpful was very satisfied until I thought one of my medicine was expired but turns out it was not, just the print was a Lil unclear and small ( apologies on my part🙂) Looks like every patient is given due priority. Keep it up👍

Hospital is good especially doctors they are specifically focused on patient's wellness their dedication can be witnessed also the hospital supports multiple healthcare cards but even great things take regular care and maintenance in services so certain things can be greatly improved to make it more safer, hygienic and comfortable. There's no parking for patients, have to park far by paying parking charges as it's hospital and takes time, parking is for long hours hence additional costs anyway. The lift can be upgraded with closed doors instead of this mesh shutter manually operated ones because they're dangerous as kids can put their arms, even adults can be at risk considering open spaces items can fall into it like cellphones, wallets, cash, cards anything you name it and even patients can't use it easily and there's no dedicated lift operator. Also the shoe rack is kept in open spaces putting nearby patients and attendants in open exposure of foul smell coming from shoes. Footwears should be kept in enclosed and isolated spaces for safety and comfort. One most important note: post surgery the working staffs drop patients via stairs. I mean Why? Do they assume that after coming out of surgery the patient is well fit and fine enough instantly to walk stairs that too after "eye surgery". Why this practice? Why not wait if lift is busy/unavailable whatever it is. Not all humans are made same some need more care and attention than others. And if the staffs failed to meet such essential requirements kindly allow the attendant to be with patient wherever applicable. And the staff incharge should provide clear and appropriate instructions and guidance to patients to keep then calm and relax instead vague statements, the attendants/ patients shouldn't ask for them constantly as they're already anxious and tensed.