I Clinix Advanced Eye Care

The doctor and surgery were satisfactory; however, the overall experience was extremely disappointing, with cashless insurance patients treated poorly. My experience at I Clinix Advanced Eye Care was deeply frustrating and stressful, especially as a patient undergoing cataract surgery. Despite having a cashless Tata AIG insurance policy, I was repeatedly pressured to pay money before and after surgery. This was despite written approval from the insurer clearly stating: “Please do not collect any amount from the member.” Key issues I faced: • Unprofessional and rude behaviour at the TPA desk. I was asked to sign multiple unfilled documents. When I requested time to read them, the staff became impatient and said they had “35 surgeries” and no time. Documents were even placed on a shoe rack while being handled. • Incorrect paperwork: Patient name was spelled incorrectly despite me pointing it out in advance. I was told it was “just a formality,” which later caused confusion and delays. • Poor coordination with insurance: The hospital failed to obtain proper approvals in advance and later tried to shift the responsibility to the patient. • Excessive waiting and neglect: I spent almost 8 hours in the hospital, including 6 hours waiting after surgery, with no proper post-operative care, overcrowded waiting areas, delayed eye patch removal, and unhygienic washroom conditions. • The focus throughout the day was more on billing and recovery than patient care. The surgery itself may have been clinically fine, but the administrative handling, attitude of staff, and pressure tactics completely overshadowed it. I would strongly caution anyone planning surgery here—especially cashless insurance patients—to be extremely careful, read every document, and not rely on verbal assurances. This was a mentally exhausting and unpleasant experience that no patient should have to go through.

I had gone there for my wife's cataract surgery done by dr varun gogia, what a doctor he is . very polite and humble extra ordinary intelligent and magic in his hand. Transparency and reasonable charges. All doctors are very competent and well experienced at aiims delhi

Thank you to the iClinix Hospital team for the great care. My uncle’s cataract surgery was done under cashless insurance without any hassle. The staff was kind, and explained every step clearly to my uncle which made us feel comfortable. overall, excellent service and care.

I had booked my father's surgery at Iclinix Hospital with an appointment with Dr. Varun Gogia sir. He did a great consultation, and since my procedure was covered by insurance, the entire treatment was cashless, which was a great experience. Iclinix Hospital is a very good hospital for cataract treatment, especially Dr. Gogia is a very good surgeon. I am very happy with this hospital, Iclinix Thank you so much.... For a great Experience.... 🙏🙏🙏