Spandan Heart Institute

• Overall experience at the hospital was disappointing. • The environment felt stressful rather than reassuring. • Some staff members showed unprofessional behavior. • Communication with attendants was not respectful. • Empathy toward patients’ family members was lacking. • Tone used by certain staff members felt rude. • Basic courtesy was missing in multiple interactions. • Simple questions were not answered patiently. • Information was often unclear or incomplete. • Clarifications had to be repeatedly requested. • Responses sometimes felt dismissive. • Interaction added unnecessary mental stress. • Family members already under pressure felt uncomfortable. • Staff did not appear approachable. • Communication style lacked sensitivity. • There was no effort to reassure attendants. • Professionalism expected in a hospital was missing. • Respectful dialogue should be a priority in healthcare. • Some interactions felt rushed and careless. • Proper guidance was not provided proactively. • Concerns were not addressed calmly. • The experience did not feel patient-centric. • Attendants were made to feel unheard. • Basic manners should be standard practice. • Emotional support is as important as treatment. • That aspect was missing during our visit. • The situation could have been handled better. • Staff behavior needs serious improvement. • Training in communication skills is necessary. • Hospitals should be safe spaces for families. • This experience did not reflect that expectation. • Stress levels increased due to poor interaction. • A calm and supportive approach was absent. • Polite communication would have made a difference. • The overall atmosphere felt discouraging. • Trust in the system was affected. • Patients’ relatives deserve respect. • Feedback is based purely on personal experience. • No individual names are mentioned intentionally. • This review is shared for awareness. • Constructive improvement is strongly needed. • Management should look into staff conduct. • Better communication can improve patient experience. • Courtesy should never be optional. • Compassion is a key part of healthcare. • Unfortunately, it was lacking here. • Expectations were not met. • The experience was emotionally draining. • Based on this visit, satisfaction was very low. • I hope future visitors have a better experience.

Spandan Heart Institute has been a cornerstone of care for our family for over 27 years. My father-in-law has been a patient of Dr. Mardikar throughout this time, and his expertise and dedication have been truly exceptional. Over the years, my father-in-law has undergone both bypass surgery and angioplasty at the institute, and the care provided has been nothing short of outstanding. The entire team at Spandan is professional, compassionate, and highly skilled. They have always ensured that every aspect of his treatment was handled with the utmost attention to detail, making us feel confident and well-supported at every step. I highly recommend Spandan Heart Institute for anyone seeking reliable and advanced cardiac cardiac care.

Excellent experience at Spandan Heart Institute and Research Centre, Dhantoli, Nagpur. Staff is very much professional and efficient. All the facilities provided are clean, well organized and on time. Doctors and staff answered all questions very patiently. Special thanks to Dr. Niteen Deshpande sir for their expertise. Forever grateful for fast and smooth recovery.

I had a wonderful experience at Spandan Heart Institute and Research Centre. The hospital truly feels like a second home with its friendly and caring atmosphere. The staff here is extremely helpful and attentive — they always greet you with a smile and make sure you’re comfortable at every step of the process.A special mention to Dr. Manjusha Mardikar, Dr. Nitin Deshpande and Dr. Sharma, who are true gems. They take time to explain every step of the treatment in a very clear and reassuring way, which helps build a lot of confidence. The hospital maintains excellent hygiene and even provides high-quality, tasty, and healthy food for the patients. From admission to discharge, everything is flawlessly managed. You never feel like you’re in a hospital — it genuinely feels like you’re being cared for at home. I’m extremely thankful to the entire Spandan Heart Hospital team for their exceptional service and compassionate care.